An important question to ask your ERP Vendor is “What is your customer churn rate and reputation for service after the sale?” Will your ERP experience keep on giving you value in the long run? You can join the continuing conversation at #ERPONYOURTERMS
Your implementation partner should deliver real value
Buying ERP is so much more than just licensing the software. Service after the sale ensures you get the highest return on investment. Does your ERP vendor have a solid network of implementation partners who can a) deliver on time and on budget implementations b) provide expert industry knowledge that brings business insight c) maintain quality of service after go-live?
The Microsoft Dynamics Partner Network is one of the deepest and broadest in the industry. “Gold-Certified” means partners have to meet high standards and are required to provide industry vertical focus along with on-going certification levels in both functional and technical disciplines. You gain a measurable advantage for your implementation when experts like Streamline Systems contribute to the success of the project. So the first part of the equation is based on how effective your implementation will be.
Ongoing support provides value long after go-live
Once you’ve successfully implemented your solution what kind of support can you expect from your relationship with your ERP vendor? Do they have an extensive knowledge base that provides a high-degree of self-service trouble-shooting and problem resolution? Do they provide industry leading technical support? How broad is the community of users and what kind of user groups exist that add significant value to your company?
Microsoft Dynamics has a long history of customer service and community. Industry leading support continues after the sale with online knowledge base and customer support plans. The customer community rivals anyone in the industry, with well-established user groups, online discussion forums and Convergence, the annual customer conference. With over 300,000 Dynamics customers some customer churn is expected, however Microsoft takes pride in their customer retention and satisfaction benchmarks and strong reputation for providing service after the sale.
As a Gold-Certified ERP Solution Partner, Streamline Systems offer exceptional implementations and long term support for clients. They help clients become self-sufficient so they often are able to perform their own upgrades or add new sites both domestic and abroad.
Don’t end up in the ERP returns department!
ERP on your terms means you are ultimately satisfied with your ERP selection, implementation and ongoing support. Be sure to look for an ERP Vendor and Implementation Partner who will help you be successful now and in the future.
